Privacy Policy casibom Malaysia

Casibom collects various types of information from our players to ensure the platform operates smoothly, securely, and in accordance with legal requirements. We only collect data that is strictly necessary and nothing beyond that. The following are the categories of information we collect:

We collect this information through three main methods: details you provide directly during registration and platform use, information gathered automatically as you use our services, and data received from trusted third parties such as identity verification service providers.

Every piece of data we collect has a clear and lawful purpose. casibom does not use your data arbitrarily. Below is a full list of how we use your personal information:

• Processing account registration and verifying your identity in accordance with KYC requirements set under Malaysian law.
• Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Providing responsive and effective customer support whenever you need assistance.
• Sending important account-related communications such as transaction confirmations, security notifications, and system updates.
• Detecting and preventing fraud, money laundering, and any other illegal activity on our platform.
• Complying with legal and regulatory obligations applicable to casibom as a gaming platform operator.
• Analyzing usage patterns to improve your gaming experience and enhance our services.
• Supporting responsible gaming programs including monitoring for signs of problem gambling.
• Sending promotional offers and updates (only where you have given your consent).

All data processing is carried out on a lawful basis — whether necessary to fulfil an agreement with you, to comply with legal obligations, in pursuit of our legitimate interests, or based on your consent.

Casibom does not sell, rent, or trade your personal information to third parties for marketing purposes. However, there are limited circumstances where we need to share information with certain parties to enable our services to function or to comply with the law:

• Payment Service Provider: Malaysian local banks (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank) and e-wallet providers (Touch 'n Go, GrabPay) receive the transaction information required to process your payments.
• Identity Verification Provider: Third parties we use to conduct KYC checks receive the identity information required for verification.
• Legal Authority: casibom will disclose information to law enforcement agencies or regulatory authorities when required by Malaysian law.
• Technology Provider: Companies that provide technical infrastructure, analytics, and system support to casibom are bound by strict confidentiality agreements.

Casibom continually invests in the latest security technologies and procedures to protect your data from unauthorized access, loss, alteration, or disclosure. The following are the key security measures we implement:

• 256-bit SSL encryption for all communications between your browser and casibom servers — the same standard used by Malaysia's leading banks.
• Two-factor authentication (2FA) is available for all player accounts as an additional layer of robust security.
• 24/7 monitoring system that automatically detects and blocks suspicious login attempts.
• Regular penetration testing by independent security experts to identify and patch system vulnerabilities.
• Strict access controls — only designated casibom staff may access player data, and every access is logged and monitored.
• Daily automatic data backups to separate locations to prevent data loss from hardware failure or disaster.
• Regular security training for all casibom staff on data protection best practices.

While we take every reasonable precaution, no system is entirely perfect. Should a security breach occur that affects your data, casibom will notify you within 72 hours and take immediate steps to contain the impact.

The casibom website uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand how players use our services. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core website functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the website to help us improve our services.
• Functional Cookies: Saving your preferences such as language, region, and display settings for a more personalized experience.
• Analytics Cookies: Helping us understand which pages are most popular and how players navigate our platform.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the casibom platform. Continued use of our website after viewing the cookie notice is considered your consent to the use of cookies described here.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have certain rights regarding the personal information casibom holds about you. We fully respect these rights and are committed to facilitating their exercise:

Casibom retains your personal information only for as long as necessary for the purposes stated in this privacy policy or as required by Malaysian law. We maintain a clear and systematic data retention policy:

• Active account data: Retained for the duration your account is active plus 7 years after account closure in accordance with Malaysian financial legal requirements.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date to comply with tax and anti-money laundering laws.
• Customer support communication logs: Retained for 3 years for reference and service improvement purposes.
• Cookie and analytics data: Retained for a maximum of 2 years depending on the type of cookie used.
• Identity verification (KYC) data: Retained for 5 years after the business relationship ends in accordance with Malaysia's AMLA requirements.

When data is no longer needed and there is no legal obligation to retain it, casibom will securely delete or anonymize the data using industry-recognized methods to ensure it cannot be recovered.

Casibom is a gaming platform intended exclusively for individuals aged 18 and above. We take this responsibility very seriously and actively implement measures to prevent minors from accessing our platform.

• All players are required to verify their age during the registration and KYC process.
• Casibom does not intentionally collect, store, or process personal information of individuals under the age of 18.
• If we find that a minor's information has been collected inadvertently, we will delete it immediately and close the account in question.
• Parents and guardians who believe their child has registered on casibom are urged to contact our support team immediately.

Casibom reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.

When we make material changes to this privacy policy, we will:

• Updating the "Last Updated" date shown at the top of this page.
• Sending email notifications to all registered players regarding important changes.
• Displaying a clear notice on the casibom homepage for at least 30 days.
• For particularly significant changes, we may seek your consent again before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the casibom platform after any changes take effect signifies your acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, the casibom privacy team is ready to assist you. We are committed to providing a prompt and thorough response to every privacy inquiry.